Frequently Asked Questions

What products does Heuu offer?

Heuu provides a wide selection of gold bars and coins, available in various weights and designs. These products are carefully refined and manufactured in our own NABL accrediated Refinery. Our products are BIS certified which guarranties high quality and purity is maintained. Whether you prefer classic or unique designs, we have the perfect gold investment options for you.

How can I make a purchase from Heuu?

Purchasing gold from Heuu is hassle-free. Simply visit our user-friendly website, where you can browse our extensive catalog. Once you’ve chosen the gold bars or coins that suit your preferences, proceed to the secure checkout process. It’s as easy as selecting your favorites and confirming your order.

Are Heuu’s gold bars and coins guaranteed to be authentic?

Yes, they are. At Heuu, we stand by the authenticity of our products. Every gold bar and coin you purchase from us are BIS certified and tamper proof packaging with asseyer sign. Rest assured that you are investing in genuine and high-quality gold.

What payment methods does Heuu accept?

To accommodate your convenience, Heuu accepts major payment methods. You can use credit cards, debit cards, and PayPal for online purchases. For larger or bulk orders, we also facilitate bank transfers, ensuring a seamless payment experience.

Is my personal and financial information secure when making a purchase from Heuu?

Your security and privacy are our top priorities. When you make a purchase from Heuu, rest assured that we employ industry-standard encryption protocols to protect your personal and financial information throughout the entire checkout process. Your data is in safe hands.

Are there any additional fees, such as taxes or customs duties, associated with my purchase?

Depending on your location and local regulations, additional fees like taxes and customs duties may apply. It is the customer’s responsibility to cover these fees. For precise information, we recommend contacting your local customs office to understand the exact charges.

Can I track my order from Heuu?

Certainly. Once your order is shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the status and location of your order in real-time, ensuring transparency and peace of mind throughout the shipping process.

How can I contact Heuu’s customer support?

Our dedicated customer support team is ready to assist you. You can reach out to us via email at support@heuu.in  Alternatively, you can use the “Contact Us” page on our website to send your inquiries. We are committed to responding to all customer inquiries within 24 hours, providing you with prompt and reliable support.