At heuu.in, owned and managed by Sonigara Jewellers Pvt. Ltd, we understand the value and sensitivity of your purchase. Our delivery policy is designed to ensure that your order reaches you securely, discreetly, and in perfect condition.

1. Processing Time

• All orders are processed within 03 business days after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

2. Shipping Methods

• Standard Shipping: Estimated delivery within 03 to 08 business days..

3. Shipping Charges

• Shipping charges for your order will be calculated and displayed at checkout.
• Free standard shipping is available for orders over.

4. Packaging

• Your items will be packaged securely in tamper-evident packaging. We ensure discretion and protection for your valuable purchases.s

5. Insurance

• All shipments are fully insured until the moment of delivery. In the unlikely event that your package is lost or damaged during shipment, please contact us immediately to initiate a claim.

6. Delivery Address

• We ship to addresses within the India/Maharashtra .
• Please ensure your delivery address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the buyer.

7. Signature Requirement

• For the security of your high-value items, a signature will be required upon delivery.

8. Tracking Your Order

• Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

9. Customs, Duties, and Taxes

• Sonigara Jewellers Pvt. Ltd  is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

10. Delivery Problems

• If you encounter any problems with your delivery, please contact us immediately at +91823732274. We will work with you to resolve the issue as quickly as possible.